One of the users has left my establishment. How do I remove their account?
Users aren’t removed from the system in order to ensure you have a complete order history against your setting.
If the staff member has left, your organisation administrator can suspend their account, so they no longer have access or show in the school’s view.
I have moved to another setting. How do I update my account?
You will need to register again for a new account using the e-mail address and details of your new employer.
My e-mail address/name has changed. How do I update my account?
If your whole setting has changed their e-mail addresses (e.g. gone to a different server, or joined a MAT/federation), please contact us and we will do an update for all users on the system. We will then e-mail all users with their new usernames.
If an individual user has changed their e-mail address, they will need to register for a new account, as the e-mail address is the username and will be associated with past orders.
How do I get school administrator account permissions?
Contact us at [email protected] and we can set this up for you. Please send us an email from someone in your school leadership team, school business manager etc. and provide us with your username (email address) for the establishment for which you require admin account permissions.
What happens to my shop account and training record when I move school?
All your activity on the shop has been as a user within a school account, whether it has been to place orders, been a delegate on courses, been assigned online learning courses, have access to subscription content or digital resources. When you move school, your personal shop account will need to be closed as you will no longer be linked to your previous school. You will need to set up a new account at your new school with your new email address. Your account history is, put simply, an account of purchases made by the school and as such is not a personal training or resources record.
We are in the process of developing additional functionality in the My Events and Out Events tabs, which will enable you to download a list of courses and dates that you have been booked on (future and past). Once this functionality is rolled out, you will be able to download your training booking history prior to moving school.