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Complaints – prevention and managing (online)

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A course for all governors and trustees that looks at strategies to prevent complaints being made against a school, how to handle them when they are received and how to manage challenging complaint situations.

Clerks may also find this training useful and are welcome to attend. 

Schools subscribing to our STANDARD subscription service - please use voucher code A when booking your place(s) to receive the 100% discount per delegate.

Schools subscribing to our PREMIUM subscription service – please use your PREMIUM voucher code when booking your place(s) to receive the 100% discount per delegate.

Please note, only one voucher code can be used per order.

 

Training objectives

  • Engagement with parents and complainants to prevent difficult or challenging situations
  • Handling complaints successfully
  • Best practice and the school complaints system
  • Managing challenging situations successfully, identifying types of complaint and complainant
  • Developing strategies to prevent complaints
Product code: GOVN-TRN-01043

Dates and locations

Dates