We are committed to understanding and adapting to the changing needs of our customers. To support this, one of our key objectives is to exceed customer expectations and share learning within teams across Scomis to promote continuous service improvement.
At Scomis every day is a school day – here are some examples of how we continually learn more about how we can improve
We value your feedback
We value all customer feedback as it provides an opportunity to listen and learn about what you think we’re doing well and what we could be doing better.
Learning from industry best practice
By regularly putting ourselves through rigorous assessment and audit processes, we pursue ongoing improvement through learning from industry best practice.
Sharing our performance results
We want you to be delighted with the service you receive from us, so we set challenging targets and make our Service and Customer Satisfaction Reports publicly available.
Your dedicated Account Manager will also reach out and share information that is relevant to your schools and work with you to identify any knowledge gaps